Refund policy

Who you are buying from

INSEN is a platform. Every product on an INSEN storefront is created and sold by the creator named on the product page — they are the seller. INSEN delivers the product to you and handles customer support, including refunds, on the creator's behalf. Payments are processed by Stripe.

Digital content and the 14-day withdrawal right

Everything sold on INSEN is digital content, delivered to your email right after payment. Under EU consumer law you normally have 14 days to withdraw from an online purchase. For digital content that is delivered immediately, that right ends once delivery starts — provided you agreed to immediate delivery and acknowledged that you lose the withdrawal right (Article 16(m) of Directive 2011/83/EU).

You give that consent when you buy: it is stated next to the Buy button and again on the payment page. So, strictly speaking, there is no automatic right to a refund after a purchase. The rest of this page is about when we refund anyway.

When we refund

We issue a full refund when you ask within 14 days of purchase and one of these is true:

• The content is materially not what the product page described.
• The download or access link does not work and we cannot fix it within 48 hours of you telling us.
• The purchase was accidental or a duplicate of one you already made.

"I read it and didn't find it useful" is not one of these. Product pages show what is inside before you pay; if you are unsure, ask the creator first.

How to ask

Email hi@insen.app with the order id from your access email, or the email address you used at checkout, and a sentence on what went wrong.

How refunds are paid

Refunds go back to the original payment method through Stripe. The money usually shows up within 5–10 business days, depending on your bank. We cannot refund to a different card or account.

Once a refund is issued, your access link for that product stops working.

Free products

Free products cannot be refunded — nothing was paid. If a free download does not work, email us and we will fix the delivery.

Chargebacks

Please write to us before opening a dispute with your bank. A chargeback takes weeks and costs a dispute fee even when it is reversed; an email to us gets the same result in days. If you open a chargeback for a purchase we have already refunded, we will contest it with the refund record.

Contact

Customer support for all INSEN purchases: hi@insen.app

INSEN is operated by PMC Tomasz Paśko, ul. Żywiecka 14, 34-321 Łękawica, Poland. NIP 5532328643, EU VAT PL5532328643.